Your database.
The 3T Operating Layer mirrors approved ERP, CRM, email, and document data in scope into a private database you own.
Built by operators.
Private AI for small and midsize businesses.
We diagnose one operating problem, build only if the evidence supports it, and support what we build.
The 3T Operating Layer
Private AI on the systems you already run.
Your existing systems stay in place.
Answers with sources.
Ask where an order stands or what a customer was promised. The assistant answers from your data, with sources. When the evidence is not there, it says so.
Every morning, a list.
Each morning, the 3T Operating Layer checks the mirrored data and gives your team a list of work that needs attention. It shows the order at risk, the quote going quiet, and the invoice still open.
What you own.
You own the mirrored database, its indexes, and the data inside it. The software that runs on top is licensed for the subscription term in your statement of work. If the engagement ends, your source systems keep running and you receive a written plan for moving the database.
Why the operation comes first
Working systems can still leave an incomplete operating picture.
A source system can keep transactions moving while reporting, handoffs, and ownership no longer match the current work. Spreadsheets, inboxes, documents, and individual memory then become part of the operating process.
The 3T Operating Layer works from approved operational data mirrored into one database the client owns. Answers point to the records used, and configured checks prepare a morning list of work that needs attention.
“Our ERP isn’t working.”
The system works. Years of workarounds changed the workflows around it.
“Our CRM is a mess.”
The data exists. Teams use different definitions, processes, and versions of the customer.
“We should use AI.”
Everyone agrees. The first thing it should do is still an open question.
“We need better reporting.”
Knowledge is scattered across systems, spreadsheets, inboxes, and experienced people.
How we work
Start with one operating result.
We begin with where the business is trying to go, how the work actually happens, and what stands in the way.
Diagnose
The Discovery Diagnostic maps one operating problem, the workflow, the people, the source systems, and the ownership around it.
Recommend
We record any baseline the evidence supports and recommend whether to build, correct the process first, or stop.
Build
If the next phase is approved in writing, we build the 3T Operating Layer around the approved data and one operating result.
Review
After launch, we review the agreed operating result and propose improvements within the support scope.
Results
Open sales orders went from 490 to 43 during the engagement.
That was one Austin made to order manufacturer. The three examples below came from the same engagement.
Why 3T AI
Two operators. No analyst handoff.
Jason or Branden is in the first conversation, does the diagnosis, builds what is approved, and stays responsible for it in production.
We move between executive strategy and the detail that determines whether it works.
We have run operations.
We understand production, workflows, controls, systems, ownership, and the people closest to the work.
We build it and run it.
We install the 3T Operating Layer, then build the software, integrations, and automation the operation needs, and keep it running.
We stay accountable.
This is a partnership, not a handoff. The people who learn your business stay responsible for the quality, implementation, and production support of what we build.
Questions
Questions operators ask.
- What is the 3T Operating Layer?
- The 3T Operating Layer mirrors your ERP, CRM, email, documents, and conversations into a private database you own. It gives your team sourced answers, a morning list of work that needs attention, and automation built around the systems already running the business.
- Who is 3T AI for?
- 3T AI works with owners, COOs, and operations leaders at small and midsize businesses across industries. The method applies to any workflow that crosses systems and people: orders, projects, billing, client reporting, purchasing. Our strongest published work is in made to order manufacturing.
- Do we have to replace our ERP or CRM?
- No. Your ERP and CRM stay the systems of record. The 3T Operating Layer sits around them, mirrors the data, answers from it with sources, and flags work that needs attention. Turn us off and your existing systems keep running.
- How is this different from ChatGPT or AI seats?
- The 3T Operating Layer works from approved operational data mirrored into a database the client owns. Answers point to the records used, and configured checks can prepare a morning list of work that needs attention.
- What do we own if we stop?
- The mirrored database and indexes are yours, with a written plan for moving them. The subscription pays for the software that runs on top. If you stop working with us, you keep the database and your ERP and CRM continue running as before.
- Who does the work, and what has actually moved?
- Jason Armatta and Branden Crowe do the diagnosis, design, build, and production work. There is no analyst handoff. At one Austin made to order manufacturer, open sales orders went from 490 to 43 during the engagement. The purchasing and commercial examples came from the same engagement.
- Is this a one-time project or an ongoing relationship?
- A relationship. The people who learn your business in the first conversation do the diagnosis, build what is approved, and stay responsible for it in production. Each next phase is agreed in writing, and you are never obligated to continue. The work is built to be kept and improved, not handed over and forgotten.
Describe one operating problem.
Bring us a number you want to move, a report someone rebuilds every week, a handoff that keeps failing, or a question your source systems cannot answer. The first step is a conversation, not a proposal.
How an engagement begins
Most of our work starts with an introduction and a conversation, often over lunch. We learn how your business runs. You learn how we work. Nothing is signed at that table.
When the conversation turns into work, it begins with a Discovery Diagnostic: one operating problem, examined properly, with a written recommendation to build, correct the process first, or stop. The document is yours either way. Jason or Branden does the work.
There is no one solution. A team of two and a team of two hundred do not get the same build. We size the work to your business, and your people's time is part of the scope we agree. The work is a partnership, not a handoff: the people who learn your business build the software and stay responsible for it in production.